When organisations review exit interview data, the reasons often look predictable: Career progression, a new opportunity, better pay. These categories, which appear on forms and reports, don’t always tell the full story....
Decision making in organisations can appear structured and inclusive: Meetings where slides are presented and people contribute. On the surface, it looks like people have a say but often decisions have already been made....
Workplace cliques show up in many organisations, across sectors and industries, yet we rarely talk about them openly, and even less often do we understand how to manage them....
What is one small behaviour you could do today that demonstrates respect and humanity at work? Workplace civility is built one interaction at a time. When we get the small things right, the bigger things become easier....
Organisational culture matters. But what does good culture look like and how does it translate into performance? I explore how organisational culture influences outcomes, what the evidence says about links with performance, and how you can map the path from culture, to engagment, to results....
Role clarity shapes how you work, how you feel and how well your team performs. When roles are unclear, you get confusion, lower performance, and rising stress. This post explains why role ambiguity drains performance and wellbeing, and what you can do to fix it. Role ambiguity shows up when...
Employees aren’t quitting quietly anymore, it seems they’re hanging on. The buzzwords may change, but the underlying story is about how people respond to uncertainty. A couple of years ago, the headlines focused on disengagement: employees doing the minimum as a way of protecting themselves...
Compassionate leadership is characterised by empathy, active listening, fairness, support, accountability and authenticity, It fosters trust and psychological safety at work, promoting staff well-being, engagement, retention. It can be instilled through leadership development and inclusive policies....
I’ve seen first-hand how hard it is to translate survey results into real action. Every NHS trust dutifully runs the NHS National Survey each year, but are leaders actively using it to improve workplace culture, or just going through the motions?...
Career purpose entails aligning work with your values, interests, and talents, with the belief that your contribution matters....
Lessons from the 2022 NHS staff survey results...